Return & Refund
Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.
If your items are defective or damaged, or just because you think the items you received are bullshit - just tell us and we will give you 100% refund. You don't even need to return that items to us (which will cost your money and time), just send us an email. Your happiness is very important to us!
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@36aqua.net.
Exchanges (if applicable)
If your items are defective or damaged, just send us an email at Support@36aqua.net.
Give you 100% Refund as it's totally our fault.
Make a new one immediately (5 - 7 days) and send it to your address using DHL Express (which will takes only 1 - 4 days). 100% Free. You don't even need to pay any extra cost.